Delete your Sommplicity account
Request account deletion by email
Or write to gina@somm-plicity.com with the subject Delete my Sommplicity account.
Send it from the email address you use to sign in to Sommplicity. That is how we confirm the account is yours. If you signed in with Apple and chose to hide your email, say so in your message and we will confirm with you through that hidden address, which Apple forwards to you as usual.
You do not need the app to do this. It works the same if you have already uninstalled Sommplicity. A person reads every request, and your account is deleted within 7 days. It is free.
Or delete it yourself in the app
- Open Sommplicity and tap the settings gear at the top of the screen.
- Under Privacy and data, tap My photos and data.
- Under Delete, tap Delete my account.
- Type DELETE and tap Delete my account.
This happens straight away and cannot be undone. Uninstalling the app on its own does not delete your account.
Sommplicity has no paid subscription, so there is nothing to cancel first.
What is deleted
Everything held against your account, immediately and permanently. There is no waiting period, no archive and no way to reverse it.
- Your account, sign-in and email address
- Your profile, profile photo and settings
- Your saved wines and bottles in My Wines
- Your tasting notes, reactions and tastings, including who you were with
- Your scans and what they found
- Corrections, feedback and bug reports you sent us
- Your learning progress and practice history
- App usage records linked to your account
- Every photo you uploaded, including any used to show a wine's label to other people
What is kept, and why
| What | Why it is kept | How long |
|---|---|---|
| Wine information your scans helped add or improve, such as a producer, a wine or a vintage | It describes bottles, not you, and carries no link to your account. Removing it would delete other people's information. | As long as it is part of the Sommplicity wine catalogue |
| An anonymous fingerprint of a label you photographed | It helps recognise the same bottle next time. It describes the label's design, has no link to your account and cannot be turned back into your photo. | As long as it is used to recognise that label |
| Crash reports | Technical details of an app failure. They do not contain your account, your email or your photos. | Held by our crash reporting provider, Sentry, under its retention period |
Delete photos and keep your account
- Open Sommplicity and tap the settings gear at the top of the screen.
- Under Privacy and data, tap My photos and data.
- Under Delete, tap Delete all my photos.
- Type DELETE and tap Delete every photo.
Every photo you have taken is deleted straight away, from your scans and from any bottle in My Wines. Your account, bottles, notes and reactions stay.
Removing a bottle from My Wines also deletes its photo. Photos taken only to identify a bottle are deleted automatically 30 days after the scan.
By email: write to gina@somm-plicity.com with the subject Delete my Sommplicity photos, from the email address you sign in with. We delete them within 7 days and leave the rest of your account as it is.
The full detail is in our privacy policy. Questions: gina@somm-plicity.com. It reaches a person.